Payment and Refund Policy

1. The short version

• Plans renew automatically every month or year until you cancel.
• To avoid the next charge, cancel at least 24 hours before your renewal date and time.
• All payments are final and non-refundable, including subscription fees, ad budget, the ad budget processing fee and AI image charges, except where the law requires otherwise.
• Payments are processed by Whop. AdViper never sees or stores your full card details.

This policy is part of our Terms of Service. By buying a plan or adding ad budget you agree to it.

2. Payments are processed by Whop

Vencire (“we”, “us”) sells AdViper subscriptions and ad budget through Whop, Inc. (“Whop”), a third-party payment platform. When you pay:

• Your payment details are collected and processed by Whop and its payment partners, not by us. We receive confirmation of the payment, the plan, the amount and your membership status, but not your full card number.
• You also agree to Whop’s Terms of Service and acknowledge Whop’s Privacy Policy, which govern how Whop handles your payment and payment information.
• Receipts, saved payment methods and your membership are available in your Whop account.
• Prices are in US dollars. Sales tax, VAT or similar taxes may be added at checkout where they apply, and your bank may charge its own currency or foreign transaction fees.

If anything in Whop’s terms conflicts with this policy about your purchase from us, this policy applies between you and us, except where Whop’s terms give you a right that the law or the payment networks require.

3. Subscriptions and automatic renewal

Plans are sold as monthly or annual subscriptions at the prices shown on our pricing page at the time you buy.

• Your subscription renews automatically at the end of each billing period, for the same period, until you cancel.
• By subscribing, you authorize Whop to charge your payment method for each renewal, at the then-current price, on or around the renewal date shown in your Whop account.
• Your billing period starts on the day your first payment succeeds.
• We don’t currently offer free trials.

4. Cancelling

You can cancel at any time from Settings → Plan & billing → Manage payment method or cancel in AdViper, which opens your memberships in Whop, or directly from your Whop account. You can also email us at contact@vencire.com, but cancelling yourself is instant; an email is only acted on once we have read it.

• Cancel at least 24 hours before your renewal date and time to stop the next charge.
• If you cancel less than 24 hours before renewal, the renewal may already be processed. That charge is not refunded, and your cancellation takes effect at the end of the renewed period.
• When you cancel, you keep access until the end of the period you have already paid for. After that your subscription ends, no further subscription charges are made, and live campaigns are paused.
• Cancelling does not delete your account. To delete it, see our Privacy Policy.

5. No refunds

All payments are final and non-refundable. This includes, without limitation:

• subscription fees, monthly and annual, including renewals you did not cancel in time;
• partial billing periods, unused time and features you did not use;
• downgrades, and cancellations part-way through a period;
• ad budget, whether spent or unspent, and the ad budget processing fee;
• AI image charges; and
• accounts suspended or ended for breaking our Terms of Service.

Advertising results are never guaranteed, so a campaign not performing as you hoped is not a reason for a refund. Nothing in this policy limits any right to a refund that you have under laws that cannot be waived. If we are ever required to refund you, or choose to as a one-time courtesy, that doesn’t change this policy for any other payment.

6. Ad budget and the processing fee

Your plan covers AdViper itself. The money your ads spend is separate: you add ad budget in advance, and your campaigns run against that balance.

• A processing fee of 5% is added on top of each ad budget payment and shown before you pay. You receive the full amount you asked for as spendable budget.
• Ad budget is used to pay for your campaigns’ ad spend. Campaigns are paused when your balance runs out or when they reach your own monthly cap.
• Ad budget is not a deposit or stored-value product, has no cash value, can’t be transferred to another account, and is non-refundable, as set out in section 5. Any unspent balance stays on your account while it is active.
• Ad platforms may bill in arrears and report spend with a delay, so a small amount of spend can be recorded after a campaign is paused. That spend is taken from your balance.

7. Other charges

AI-generated ad images cost $5 each unless your plan includes them. The price is shown before you confirm, and it is charged through Whop. Plan allowances reset each billing period and do not carry over.

8. Failed payments

If a renewal payment fails, Whop may retry it. Until a payment succeeds, your access may be limited or suspended and live campaigns may be paused. If payment still hasn’t succeeded after a reasonable time, we may end the subscription.

9. Price changes

We may change our prices. If a change affects your subscription, we will tell you at least 30 days before it applies, and the new price starts from your next renewal after that notice. If you don’t want to pay the new price, cancel before that renewal as described in section 4.

10. Billing questions and chargebacks

If you think you were charged in error, email contact@vencire.com within 30 days of the charge with the date, the amount and the email on your account. We’ll look into it and reply.

Please contact us before disputing a charge with your bank. If you open a chargeback, we may suspend your account and pause campaigns while it is resolved, and we may respond to the dispute with records of your purchase, acceptance of this policy and use of the service.

11. Changes to this policy

We may update this policy. The version in effect when you make a payment applies to that payment. For significant changes we will give notice on the site or by email before they take effect.